We accept returns for a full refund within 30 days of purchase if items are unworn, unwashed, and in their original condition with all tags attached. A valid proof of purchase is required, and refunds will be issued to the original payment method. To initiate a return, contact our customer service team at refund@southofsoundmedia.com, include your proof of purchase, and a return address will be provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Orders are processed within 1-3 business days and delivered within 14 days of purchase. Shipping fees are based on PayPal’s standard rates and displayed at checkout. Customers will receive a tracking number via email once their order ships. We ship domestically and internationally, where available, and are not responsible for delays due to carrier issues. If a package is lost or damaged, please contact us at shipping@southofsoundmedia.com within 14 days of the expected delivery date. Shipping fees are non-refundable for returns, and customers are responsible for return shipping costs unless the item is defective or incorrect.